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Federal Ombudsman Salman Faruqui says the institution is effectively playing its role as grievance redressal forum and as a mechanism for improving governance.

Addressing a news conference in Karachi, he said the highest ever number of complaints up to 94,000 were redressed last year.  

The Federal Ombudsman said a system of swift disposal of complaints was introduced last year. The investigating officers of Federal Ombudsman hear and decide complaints in headquarters of one hundred and thirty-three districts and five hundred and eleven Tehsils. Decisions are taken in twenty-five days' time   

He said there are instant disposal of complaints lodged by Overseas Pakistanis at Facilitation Desks, set up at eight international airports in the country.

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