Record number of complaints redressed during 2016: Federal Ombudsman
Salman Faruqui says system of swift disposal of complaints was introduced last year
Federal Ombudsman Salman Faruqui says the institution is effectively playing its role as grievance redressal forum and as a mechanism for improving governance.
Addressing a news conference in Karachi, he said the highest ever number of complaints up to 94,000 were redressed last year.
The Federal Ombudsman said a system of swift disposal of complaints was introduced last year. The investigating officers of Federal Ombudsman hear and decide complaints in headquarters of one hundred and thirty-three districts and five hundred and eleven Tehsils. Decisions are taken in twenty-five days' time
He said there are instant disposal of complaints lodged by Overseas Pakistanis at Facilitation Desks, set up at eight international airports in the country.