Monday, 20 May 2019, 11:30:07 am
New smart camera can reveal how happy you are in Dubai
March 12, 2019

Authorities in the United Arab Emirates have installed new smart cameras to find out the mood of the customers at Roads and Transport Authority centres.

The new lenses can instantly capture facial expressions and determine how happy or frustrated customers are.

The technology analyses the facial expressions of customers – without saving images in respect of their privacy – before and after processing their transactions at the centre.

The process assists in compiling reports about customers’ experiences and enables decision-makers to take an appropriate action to improve the service if required.