President Dr. Arif Alvi has underscored the need for use of modern information technology, including e-complaints service, to improve the service of Banking Ombudsman.

He was talking to Banking Ombudsman Kamran Shahzad who called on him in Islamabad on Friday.

Appreciating the role of Banking Ombudsman in protecting the bank consumers from financial losses, the President underlined the need to start an awareness campaign to provide this free of cost service to more and more people.

The Ombudsman apprised the President that their office received 14,000 complaints this year which are 32 percent more than the previous years. The complainants have been given a relief of 320 million rupees.

(Kiani/Imran)